We want you to feel good about spending money with Bloomink. Here's exactly where you stand, depending on what you've booked or bought.
These are free, so there's nothing to refund. If you need to reschedule, just use the link in your confirmation email — no hard feelings.
These are personalised, ongoing packages. The standard terms (visible on our Services page) apply: 3-month minimum, 50% upfront in month 1. Because work begins immediately on your voice, strategy, and content, payments already made for work already started are non-refundable. If you need to pause or stop before work begins, contact us and we'll sort it out fairly.
Because digital products are delivered instantly and can be copied or downloaded, we don't offer refunds once you've received access — the same standard most digital creators use. If something's genuinely broken, missing, or not as described, email us and we'll make it right.
If you ever feel something wasn't fair, please just email thando@bloomink.co.za before doing anything else. We're a small, honest business — we'd rather have a real conversation and make it right than lose your trust over a policy line.